Privacy Policy

About this policy

This policy explains how Total Access VA handles personal information collected through totalaccessva.com.

Information we collect and use

When you contact us, we collect your name, email address, telephone number if supplied, requested services, and message. We use this information to respond, discuss services, and maintain relevant business records. Please avoid submitting sensitive information.

Our website and hosting provider also process technical information, including IP addresses, browser details, and website requests, for site operation, security, and spam prevention.

Website services and cookies

Contact-form entries are stored in our WordPress database using Gravity Forms, with notifications sent to our business email. Our hosting, email, and security providers, including GoDaddy and Microsoft 365, process information to provide these services.

GoDaddy’s performance monitoring measures connection and page-load times. WordPress uses cookies for administrative login. You can manage cookies through your browser settings.

We may disclose information when required by law or necessary to address security threats or protect our legal rights.

Retention

Inquiries that do not become client relationships, including form entries and related emails, are retained for up to one year after our last contact, unless needed longer for legal obligations or disputes.

Client-related records are retained according to service and applicable recordkeeping needs. Backup copies may remain until the relevant backups expire.

Privacy requests and updates

For privacy questions, or to request access to, correction of, or deletion of your information, use our Contact page and identify your message as a privacy request.

We may verify your identity and retain information where legally required. Requests are handled under applicable law.

Changes to this policy will be posted on this page.